ReactorNet is dedicated to providing the highest level of support services including Technical Support, Customer Service, Education and Best Practice services.
Submitting a Case
Using the Customer Portal
The best way to open a new case is to use our Customer Support Portal. By using this method, you ensure that cases are easily trackable and properly categorized.
Using Email
You can also create a case using email by emailing us at techsupport@reactornet.com.
Support Hours
Normal Support
Hours: 9:00am - 6:00pm CST
Phone: (210) 477-0200 Ext. 1
After Hours Support
After Hours support is available by phone only. If you require emergency assistance after our normal support hours, please call us at the number above and leave a detailed voicemail. Our support mailbox is being monitored at all times. All emergency support calls will be returned typically within 20 minutes.